Distance Sales Contract

Article 1 – Parties

Seller: Narin Vezhdin Tefon (PATRON GAME) · Address: Batıkent Mah. Öykü Sk. Es Batı Konakları D Blok No: 21 Daire: 2, Tepebaşı / Eskişehir, Türkiye · Phone: +90 532 052 03 75 · Email: info [at] patrongame [dot] com

Buyer: The person who has an account in the game and makes the purchase. The Buyer’s details are those registered in their account at the time of purchase.

Article 2 – Subject

The subject of this contract is to determine the rights and obligations of the parties, in accordance with Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), regarding the sale and delivery of the digital product or service (in-game cosmetic items, virtual item bundles, memberships and the like) that the Buyer orders electronically in the Seller’s game PATRON and whose characteristics and sale price are stated on the purchase screen.

Article 3 – Product, price and payment

The product’s name, content, quantity and total sale price including taxes are shown on the screen before the purchase is confirmed. Payment is made by credit card, debit card or other payment methods through authorised payment institutions or app stores (Google Play, App Store). Card details are not seen or stored by the Seller. The invoice or sales document is issued electronically.

Article 4 – Delivery

Digital products are credited to the Buyer’s game account immediately after payment is confirmed, and within 24 hours at the latest. There is no physical delivery; no delivery fee is charged. If a product cannot be delivered for a technical reason, its price is refunded.

Article 5 – Right of withdrawal

Pursuant to Article 15(1)(ğ) of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), there is no right of withdrawal for contracts concerning services performed instantly in electronic form and intangible goods delivered instantly to the consumer. When confirming the purchase, the Buyer accepts that the digital product will be delivered instantly and that the right of withdrawal is therefore lost.

If the product is not delivered at all, is defective or differs from its description, the Buyer’s statutory rights remain reserved; in such cases the Cancellation and Refund Policy applies.

Article 6 – Obligations of the parties

The Seller is obliged to deliver the product as described and on time, and to process the Buyer’s personal data in accordance with the Privacy Policy and the KVKK Information Notice. The Buyer is obliged to provide accurate information, to make purchases with parental permission if under 18, and to use their account in accordance with the Terms of Use.

Article 7 – Dispute resolution

For disputes arising from this contract, the provincial or district consumer arbitration committees (tüketici hakem heyetleri) at the Buyer’s place of residence or where the transaction was made have jurisdiction within the monetary limits announced annually by the Ministry of Trade, and consumer courts in cases exceeding these limits. Complaints may also be submitted to the Ministry of Trade’s Consumer Information System (TÜBİS) on e-Devlet.

Article 8 – Entry into force

Before confirming the purchase, the Buyer acknowledges having read and understood this contract and the Pre-Information Form and having approved them electronically. The contract enters into force at the moment of confirmation and is stored electronically by the Seller; it is sent to the Buyer upon request.