Account and Data Deletion

Deleting from within the game

• Log in to the game and open the Account tab.
• Go to the Security tab and find the Delete my account section.
• To confirm, enter your username and, if you have one, your password, then press the Delete my account button.

Your account will be permanently deleted after 7 days. During this period you can cancel the deletion by logging in again. Once the period has expired, the deletion cannot be undone.

If you can’t log in

If you cannot access your account, send an email with the subject “Account deletion request” from the email address registered to your account to info [at] patrongame [dot] com. State your username in your message. After verifying your identity, your account will be deleted within 30 days at the latest.

Data that is deleted

• Username, email address, password hash and social login connections,
• Profile photo and certificates,
• Businesses, facilities, assets, bank accounts, listings and all game progress,
• Messages sent to players, chat and group conversations, notification subscriptions and sessions.
• Age declaration and parental permission; if you signed in with Apple, the sign-in authorisation given to Apple is also revoked.

Data that is retained

• Sales and invoice records (product, amount, date, transaction number): kept for 10 years as required by tax and commercial legislation. They are unlinked from your account and the content of the purchase request is deleted; when the period ends, the records are deleted too,
• Security logs: up to 30 days,
• Anonymised aggregate statistics that cannot be linked to your identity.

When your account is deleted, the counter-values of contracts, partnerships and shares you entered into with other players are returned to the players concerned.